Hi
You didn't update to beta 6.3.30.0 as suggested, apparently. Suggest update to beta 6.4.0.0 instead? There are some fixes in there related to email backup. We'd need you to be using the version with the fixes to take it any further, if required, and it would need to be via the support area using Support Zips and debugging output (details as already provided). Note that we can't work with redacted material if you do.
Note that only the filenames are truncated. Any preceding path is not.
Bear in mind you do not actually need to back up body text and attachments separately. Both are contained in the default email-backup files anyway.
The issue with mapped network drives is here: http://www.2brightsparks.com/help/index ... rticle=328
You didn't update to beta 6.3.30.0 as suggested, apparently. Suggest update to beta 6.4.0.0 instead? There are some fixes in there related to email backup. We'd need you to be using the version with the fixes to take it any further, if required, and it would need to be via the support area using Support Zips and debugging output (details as already provided). Note that we can't work with redacted material if you do.
Note that only the filenames are truncated. Any preceding path is not.
Bear in mind you do not actually need to back up body text and attachments separately. Both are contained in the default email-backup files anyway.
The issue with mapped network drives is here: http://www.2brightsparks.com/help/index ... rticle=328