The Profile files should be stored in this folder:
C:\Users\UserName\AppData\Local\2BrightSparks\SyncBackFree\
Is the user logging in with the same username as the one used to create the Profiles? Look in that folder to see if the Profile files are there when they are created and then again when he logs back in to run them. For each Profile, you should see 4 files named like this:
ProfileName_DSettings.ini
ProfileName_Logs.ini
ProfileName_sel.ini
ProfileName_Settings.ini
C:\Users\UserName\AppData\Local\2BrightSparks\SyncBackFree\
Is the user logging in with the same username as the one used to create the Profiles? Look in that folder to see if the Profile files are there when they are created and then again when he logs back in to run them. For each Profile, you should see 4 files named like this:
ProfileName_DSettings.ini
ProfileName_Logs.ini
ProfileName_sel.ini
ProfileName_Settings.ini