Make sure they don't try to divert attention onto our software. It may help to make your own Scheduled Task (to run Notepad, or something else innocuous) and set it to Wake The PC in 10 minutes, then hibernate the PC. If it doesn't wake 10 mins later, there's your problem (Scheduler v BIOS - nothing to do with 'which program' it should be running if/when/after it wakes)
Note: if the laptop supports various power schemes, it may be a different one works. For example it may wake (c/o Task Scheduler) from Sleep but not from Hibernate. Sorry, but we can't get into more detail in that respect.
Note: if the laptop supports various power schemes, it may be a different one works. For example it may wake (c/o Task Scheduler) from Sleep but not from Hibernate. Sorry, but we can't get into more detail in that respect.