I can count at least 3 suggestions or hints about things to check/clarify you have not commented on, and would suggest that "it didn't work" is likely to get the response "what a shame!" if you don't give details...
EDIT: and your version of the software is significantly out of date, BTW (by about two years) - as updates within major version are free, we don't support outdated versions
EDIT: and your version of the software is significantly out of date, BTW (by about two years) - as updates within major version are free, we don't support outdated versions