Hi
1) Are you sure you're posting in the correct forum? The error you are receiving seems likely to be connected to the disk-based database used when scanning/comparing large numbers of files, which is a SyncBackPro-only feature...and this is the SE forum area.
2) Which V6 are you using? We have over 60 v6's now (including betas). The exact version number in the form 6.x.x.x is available on the Taskbar button, the program title bar and the Help > About title bar (the Help > About graphic shows only '6', but the title bar shows the full number). Please always include the exact version number in a ticket or forum post
As stated, the error you are receiving seems likely to be connected to the disk-based scan&compare database (assuming you are using the Pro version). It may be related to a lack of space (or quota...) in your TEMP area (usually on C, but may be redirected elsewhere via Windows)
If it seems you have lots of free disk space/quota, it may be useful to Export all your profiles, un-install & re-install (then re-Import). This KB article contains details how to do so (obviously in your case, you would be using the same PC throughout). Strongly recommend re-boot the PC also at this point.
If you still have problems, suggest make sure your version is up-to-date (the latest version is 6.3.7.0), sign up for ticketed support and supply a Support Zip with debug-out (from a run with the latest official release version).
Signup details
http://www.2brightsparks.com/help/index.php?action=user
There's an article that explains the support ticket sign-up process at:
http://www.2brightsparks.com/help/index ... article=15
Please note that the forum and the ticket area are separate systems and currently require separate registration for each system. You can re-use the same credentials (if also 'vacant' on the 2nd system you register with) but you still need to register again/separately.
Generating & Sending Debug Information
http://www.2brightsparks.com/help/index ... rticle=144
http://www.2brightsparks.com/help/index ... rticle=143
1) Are you sure you're posting in the correct forum? The error you are receiving seems likely to be connected to the disk-based database used when scanning/comparing large numbers of files, which is a SyncBackPro-only feature...and this is the SE forum area.
2) Which V6 are you using? We have over 60 v6's now (including betas). The exact version number in the form 6.x.x.x is available on the Taskbar button, the program title bar and the Help > About title bar (the Help > About graphic shows only '6', but the title bar shows the full number). Please always include the exact version number in a ticket or forum post
As stated, the error you are receiving seems likely to be connected to the disk-based scan&compare database (assuming you are using the Pro version). It may be related to a lack of space (or quota...) in your TEMP area (usually on C, but may be redirected elsewhere via Windows)
If it seems you have lots of free disk space/quota, it may be useful to Export all your profiles, un-install & re-install (then re-Import). This KB article contains details how to do so (obviously in your case, you would be using the same PC throughout). Strongly recommend re-boot the PC also at this point.
If you still have problems, suggest make sure your version is up-to-date (the latest version is 6.3.7.0), sign up for ticketed support and supply a Support Zip with debug-out (from a run with the latest official release version).
Signup details
http://www.2brightsparks.com/help/index.php?action=user
There's an article that explains the support ticket sign-up process at:
http://www.2brightsparks.com/help/index ... article=15
Please note that the forum and the ticket area are separate systems and currently require separate registration for each system. You can re-use the same credentials (if also 'vacant' on the 2nd system you register with) but you still need to register again/separately.
Generating & Sending Debug Information
http://www.2brightsparks.com/help/index ... rticle=144
http://www.2brightsparks.com/help/index ... rticle=143
