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Won't Wake up to run profile

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I have a client's Toshiba Satellite L500 (4 GB RAM, Intel i3) running Win7 Home Premium, SP1. The problem is that the computer won't wake up to run the backup profile (SyncBack Free, v 6.4.3.8 ). Everything works great if the profile is run manually OR the laptop isn't hibernating. If it is hibernating, then the problem rears its ugly head. Any suggestions?

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