Re: Error recovery

Hi, we don't have any other users reporting of such similar issues. Have you tried running a test profile to a different Source/Destination to see if it works? If it doesn't, maybe your installed copy of SyncBackPro is corrupted and may require re-installation?

Also, does creating a brand new profile (instead of copying the previous profile to re-create it) pointed to this USB-SATA device cause a similar hanging incidence during a run?

Can you tell me what your Source and Destination paths are pointed to and what your device/s are?

To answer your question, based on my past experiences where SyncBackPro hung during a run, I can restart the same profile with no problem at all after force-quitting the app and starting it again. So it's odd that you can't run that same profile after a force-close/restart.

If the issue still persists, please create a Support Zip with debug-out of a run of this profile in question and submit a support ticket (use Contact Support link in article) and attach the Zip.

http://support.2brightsparks.com/knowledgebase/articles/213970-creating-a-debug-information-file

Do not post (nor links to) Support Zips on this open forum.