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SyncBackPro (commercial) • Re: SyncBackPro not recognizing all files from source

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This usually boils down to one of four things (or a combination thereof)

1) your Differences window display filters are not listing everything it found because it has been configured to suppress listing certain categories. Check the Help for how to configure these options.

2) The profile is Ignoring many of your files because it has been told to (filters, limits, de/selections, attributes, junction points...). The additional options (x 2)

Modify -> Log -> 'Log the reason why files/folders on [side] are ignored/skipped'

may help. Make sure the option 'Do not log skipped...' is not selected. Run a Simulated Run with these options enabled, then check the extra Ignored section (if there is one) of the log generated at the end. Note that this will not increase the number of files listed in the Differences window (Ignored files do not count as 'differences') so you need to complete a run to see the extra (if any) Ignored information in the log.

3) The profile is not being told about all subfolders\files by the device/resource in question (that is, the resource is not listing everything). The likelihood of this varies depending on the device type and file-system, which would be helpful if you checked/confirmed here.

4) Some of the files already exist/match on the other side, so are not listed in the Differences window (the window name is a clue ;)). Check the summary pane lower right for any entry in the Unchanged row. If there is one, some files exist/match on both sides

If you need to respond, please supply the details of the Source (see above) and your SB version (x.x.x.x, as displayed on Taskbar button and program title-bar) and Windows version. Note also that quoting the 'TB' or 'GB' doesn't always give the full picture. It often helps if you also quote 'number of files'.

Statistics: Posted by cliffhanger — Sun Jan 25, 2015 3:04 pm



SyncBackPro (commercial) • Re: Possible to Backup from FTP to S3

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Okay, thanks for confirming Conrad and providing the link. It would be a very useful feature, perhaps in a future version of SyncBack.

Statistics: Posted by Ben Amada — Sun Jan 25, 2015 11:05 pm


SyncBackSE (commercial) • Re: folder "Logs" and "Profiles Backup" can be deleted?

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pstein wrote:
Just need a confirmation:

I can delete the subfolders "Logs" and "Profiles Backup" without destroying a SyncBank v6 installation. Is this correct?

So all the information which subfolders+files within an directory tree of a profile should be copied or removed are inside the other (*.ini) files on the top level. Same with preferences settings?

Thank you
Peter


Hi, the contents in those folders are safe to delete. Note that once deleted, you won't have access to past log reports nor profile backups.

Profiles does not simply consist of INI files, as there are several other files and extensions that make up the profile as a whole. I'm sorry, but we do not offer support on customization/housekeeping of profile components. And we do not offer support for the program crashing/not working as a result of such actions.

Thank you for your understanding.

Statistics: Posted by Conrad Chung — Mon Jan 26, 2015 6:41 am


Help files, documentation, translations, etc. • Re: phpBB bullet lists not working

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It's all working now:

  • Red
  • Blue
  • Yellow

All we had to do was upgrade the forum and change a ton of stuff! :)

Statistics: Posted by mickyj — Mon Jan 26, 2015 11:28 am


SyncBack Touch • Syncback Touch - How to open on Windows 7

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I just installed Syncback Touch on a Windows 7 computer. From looking at the Task Manager, I know that is is running but I do not know how to open it. In the Start menu, I am just seeing the quick start guide. If I open the containing folder and open the application, I get a message that it is running as a service. I am not seeing an icon for it in the notification area of the toolbar.

Since I want to use SyncBack Pro across the internet, I need to use the hostname and port from Syncback Touch.

Thanks

Statistics: Posted by jflatto — Mon Jan 26, 2015 1:01 pm


SyncBack Touch • Re: Syncback Touch - How to open on Windows 7

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Hi, there's nothing to open (no UI) - SyncBack Touch is running purely as a service on Windows. You do your configuration from within Pro/SE via the SyncBack Touch settings page in a profile that uses Touch. Basically, you Find the device using the default parameters the service is pre-configured to use (matching those Pro/SE use by default) and after the Find (connection achieved) you can optionally Configure (alternate port, add password, and so on).

This may help viewtopic.php?f=31&t=11063 (also listed as sticky post at top of this forum) in addition to the Quick Start Guide you found already. See also the contextual Help on the SyncBack Touch settings page of a profile (press F1 with Touch settings page open).

I'd recommend starting off using a copy of Pro/SE on the same PC that Touch is installed on to do the basic Find (hint: my install lists the service under the Windows computer-name, and if using name, you don't need to specify/change port).

I don't have the sort of environment which involves remote connection to my PC (I only installed Touch on it locally to test it briefly), so haven't tried it any further - so, if you get stuck, you'll need to come back and ask for more focused support from 2BS staff if the Quick Start, the Pro/SE Help and the forum sticky don't help (plus, other posts in this Touch section may have answered your questions already). One thing I can tell you (and so will at least one of the reference sources mentioned) is that the default port is 8080. I suspect you'll actually need to connect remotely using IP (not hostname) as the name-resolution available to the client machine you use (client remote to the machine running Touch) is unlikely (?) to be able to resolve the Touch PC's machine name - see forum sticky guide in connecting to 2BS's guest Touch server, which uses IP.

Note: if you experiment connecting to the 2BS Touch server, note that it appears to be locked to the root of D:\ on their end (thus, your Dest string would be D:\ - you can't add a sub-folder manually, as it errors if you try). You can however copy folders to it (as well as files), and having done so, you can then select the copied folder as part of Dest string (go figure). However it works well enough to test the principle of remote connection.

Statistics: Posted by cliffhanger — Mon Jan 26, 2015 4:07 pm


SyncBackPro (commercial) • Re: Silently Fail & Fast Backup

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Hi, I can't replicate this either. It correctly silently fails for me. I can only think that what is happening is that Windows is saying the connection is there and only fails when we actually try and get the directory listing. But this would happen regardless of it being a Fast Backup or not. We'd need a debug log of your run when it is a Fast Backup and it's not silently failing.

Statistics: Posted by mickyj — Tue Jan 27, 2015 8:04 am


SyncBackSE (commercial) • No profiles running?

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I have a question about the tray icon. I have a profile set to run at noon (for instance), and if I roll over the tray icon while it's actively backing up it states "no profiles running", but if I then open SyncbackSE (paid), I can clearly see the expected profile is in fact running. Have I possibly missed something, or is this the expected behavior?

This behavior is the same for all set up profiles, even ones I run manually.
Win7 64bit, latest SyncBack

Statistics: Posted by RobJohn — Tue Jan 27, 2015 3:50 pm



SyncBackPro (commercial) • Which SyncBack will: Resume disconnected USB, backup to normal files, backup to Network drive?

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Hi,

I'm looking for a backup, or, really, more of a file-copy solution. My laptop runs Windows 7 Home Premium 64-bit, Service Pack 1.

Basically, I would like to move my media files from my internal hard drive to a more spacious external hard drive, then use that external hard drive as primary storage for media. Then, on my internal drive, I'd keep the folder structure, but I'd delete all the files. I would also like to be able to maintain a mapping between the folders on my internal hard drive with those on the external hard drive so that, if I were to add new files to the folders, the product would then copy them to the matching folders on the external drive.

And if I delete a file or folder on the internal drive (let's say, to conserve space), I'd like the external drive to retain its copy of that file or folder.

Could SyncBack be used to cover my uses there?

I need the following features, and I'm not sure from the comparison chart (http://www.2brightsparks.com/syncback/compare.html ) which SyncBack version has all of them:
  • Backs files up in spite of "filenames being too long", which seems often interrupts my attempts to copy folders and files off to my external drive so that I can then erase them and save space on my internal drives. This seems to be covered in all three versions of SyncBack, according to that comparison chart.
  • Copy the files and folders into normal-format files and folders so that they can be accessed directly by Windows.
  • The ability to resume the process if the connection to a USB/external drive is interrupted and then re-established. My USB 3 port is a little loose, it seems, and bumping the cord to the external drive sometimes disconnects the drive. I'd like to be able to continue with a backup after reconnecting it.

So, that all said, which of the SyncBack versions, if any could cover my needs?

I couldn't find a pre-sales support option, so I'm hoping this is the place to put an inquiry like this...

Thanks!

Statistics: Posted by ProspectiveCustomer — Tue Jan 27, 2015 8:35 pm


SyncBackPro (commercial) • Re: Which SyncBack will: Resume disconnected USB, backup to normal files, backup to Network drive?

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Hi, in the order of your bullet points (your post title item order is different)

  • The path restriction you are hitting is almost certainly a limitation in Windows Explorer (which has a MAXPATH of ~260 chars). SyncBack can handle paths\names up to ~32767 characters (incl control chars) and so can the NTFS file-system (FAT file-systems may differ). Bear in mind that if you successfully copy such long paths\names with SB, you may not be able to open them via Explorer, or some other software with the same maximum.
  • This is the default. Various compression formats are optionally available. SB does not use a proprietary backup format, if you were wondering.
  • Yes & no. It won't (can't) automatically resume in mid-run (it will almost certainly have declared the device unreachable by then, logged the error and stopped with a Result of Failure). But you can resume a run yourself and it will scan again and only copy the files that are determined to be absent (or different) by the latest scan. It won't copy everything again. But do be aware that interrupting a write operation to the USB disk (accidentally or otherwise) can cause damage (from corrupt files to actual head/platter damage) and it would be a good idea to maybe get it mended (use a different port, get an add-on USB card if using a desktop, whatever you can)

(Note re point-3: if you have the profile ('job') set to run on a Schedule or similar (so that it starts again by itself, and would have anyway), that 'resume' behavior described will happen automatically at the next trigger time. What it won't do is resume by itself because of the re-appearance of the device, except maybe in very special circumstances (detecting the 'insertion' of a device - only available in Pro & SE versions), but TBH it's likely if you have a device that exhibits 'flickering', you may well confuse the mechanism that detects 'insertion' and/or fall foul of timing issues, such as detecting reconnection before the original run of the profile has shut down after generating logs, etc. Bear in mind also that Windows doesn't always signal SB a device has appeared/disappeared precisely when it happens. Suggest get it mended)

The behavior you're looking for in general is a Backup profile (not a Mirror, if you want to keep the external copy while deleting internal copy). Settings exist to remove empty folders from your Source (PC in your case), but are not the default and I guess you don't want them.

SO, with the exception of insert-detection for some devices in some situations (Pro/SE only) all versions of SB can do the above, so you'd need to make your own judgment which extra facilities you need from the comparison chart you quoted. Bear in mind you can install all three versions at once for testing if you want

Statistics: Posted by cliffhanger — Tue Jan 27, 2015 11:34 pm


SyncBackSE (commercial) • Re: No profiles running?

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At a guess the instance* of the program that is running the profile is running on a Schedule, which normally (Vista-and-later) runs in 'session-0', which has no desktop (it cannot communicate with the normal user-session). Hence it doesn't (cannot) have a tray icon of its own, and the one you can see is not running any profiles itself. In V7, if you maximize/restore the main UI of the desktop instance of SB, it can usually detect/display (in italics) any profiles it can see that are being run by another instance, and you can select one (to see what it's doing in progress panel), pause it or end it. But that mechanism can't be extended to the limited display options available for a tray icon. (In V6 and earlier, such deep-background profiles couldn't be interacted with at all)

* if you Schedule a profile (or otherwise call SB via command-line to do so) it starts, uses and closes a separate instance of the program to run the nominated profile/s. It doesn't use the one that is open (if any). Bear in mind there may not be an instance open anyway - you may not even be logged in!

Statistics: Posted by cliffhanger — Tue Jan 27, 2015 11:35 pm


SyncBackPro (commercial) • Re: Setup for Amazon S3

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I followed the steps at the link you provided.

Even though configuring the actual cloud storage service is "outside the scope of your support", please tell me whether Syncback only works if we create a ROOT PASSWORD to our AWS account -- which is not recommended -- OR if it is set up to work properly with Amazon IWS usernames.

I followed the steps that Amazon suggests, which includes NOT creating a root password for the AWS account. When I enter the access key ID and the secret access key of the IAM user that I have created, and click Refresh to see the buckets, SyncBackPro tells me Cloud error 403: HTTP/1.1 403 Forbidden - Access Denied.

I tried two different IAM user IDs that were created on two different AWS accounts and I get the same error on each one.

Is the service URL supposed to be set to [default]? Should we check the "Use encrypted connection" box? The Help doesn't say.

SyncBack pro version 7.0.14.0 on Windows Small Business Server 2011.

Statistics: Posted by dwalker59 — Wed Jan 28, 2015 1:42 am


SyncBackPro (commercial) • SyncBackPro V7.1.1.0 BETA released

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SyncBackPro V7.1.1.0 BETA is now available for download:

http://www.2brightsparks.com/assets/software/new/SyncBackPro_Setup.exe

This is the first version to support both SugarSync and Amazon Cloud Drive. As it is a beta it is likely there will be bugs. If you discover a bug please submit a support ticket along with the debug log:

http://support.2brightsparks.com/knowle ... ation-file

Ideally, create a profile that does the minimal possible to reproduce the problem.

IMPORTANT: SyncBackPro has not been officially approved by Amazon yet which means it is rate limited, i.e. it may be slow! Once it has been approved the rate limits are removed by Amazon.

Enjoy!

Statistics: Posted by mickyj — Wed Jan 28, 2015 4:54 am


SyncBackPro (commercial) • Re: SugarSync - Supported? If not when but if yes then how?

SyncBackFree (freeware) • Re: Stop Blank Window

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Has anything changed regarding this in the new version 7.0.32.0?
In v 7.0.14.0 I never saw an empty differences screen, but right after updating to 7.0.32.0 two of my profiles show blank difference screens. Yes, I know it is due to filters, but I didn't see anything about this in the changelog for 7.0.32.0 and in 7.0.14.0 just half an hour earlier running the same profiles didn't result in an empty difference screen. Maybe this behavior has changed in the new version, or new filters were implemented perhaps?
I never had to enabled "Do not show the Differences screen if it is empty..." so I wonder if this is new for 7.0.32.0?

Statistics: Posted by coch — Wed Jan 28, 2015 5:02 am



SyncBackFree (freeware) • Backup: remaining time 355 days :-(

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Used SBF for many years. But lately, after replacing ssd in my pc and resetting profiles in SBF to backup new folders, it takes years to backup for example my documents folder. SBF says: remaining time: 355 days!! Windows Copy paste to the backup disc works perfect. Cobian Backup works fine, but I dont like it (incr/diff backups gives a mess and complete full backup every time is not efficient)

Any ideas? I tried reinstall, chkdsk everything, updated to newest version but it makes no difference.

Statistics: Posted by dotternetta — Wed Jan 28, 2015 9:32 am


SyncBackFree (freeware) • Last Run and Successful Run dates incorrect

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Hi everyone;

I have 2 PCs on my wifi LAN, a win7 64 bit with an external hard drive and a win7 32 bit with a 32 Gb thumb drive. The 64 bit PC is always on, the other hibernates most of the time. I've set up backup (mirror) schedules so that I have each machine backed up to the other, both machines backed up to the external drive and the win7 32 bit backed up to the thumb drive. This uses 5 scheduled profiles in total. 3 of them run at 2am as a group on the 32 bit PC, backing up each PC to the other over the wifi LAN and backing up the 32 bit PC to the thumb drive, waking the hibernating PC to run the profiles and putting it back into hibernate afterwards. The other 2 profiles run at 4am on the 64 bit PC also as a group, backing up the resulting backups (if that makes sense) from the 64 bit PC to the external HD.

It's taken me some days to set this up, planting dummy txt files on each PC and checking if they were backed up where they should be every morning. Now everything seems to be working fine, and I'm very happy that it's working as I want.

The problem is, the last run and successful run dates are incorrect on the 64 bit PC. I googled and found this thread on your website:

viewtopic.php?t=5805&p=23193

In that case it turned out the profiles weren't actually running. In my case, the profiles ARE all running successfully, my dummy txt files are backing up to where they should, along with any other changes. The profile logs on both machines also show that the profiles have all run successfully.

Just the time/date of the last successful run on the 64 bit PC is not updating to show the actual time/date of the last successful scheduled run. The other profiles on the other PC are updating the time/date with no problem.

I've attached a screenshot of the syncback main window on the 64 bit PC this morning (28/1/2015) showing the problem. Perhaps there's a clue there that may help. As you can see the last run/next run times and dates refer to the last manual runs I did. The overnight unattended scheduled runs are running, just not showing in those columns.

Is there any way to fix this?

Cheers in advance!

Alain :-)

Last Run and Successful Run dates incorrect, screenshot.jpg

Statistics: Posted by notsobrightspark — Wed Jan 28, 2015 10:35 am


SyncBackPro (commercial) • Re: SyncBackPro not recognizing all files from source

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Sorry, entirely my fault. I had 2 source directories with very similar names and I mistook one for the other.

Statistics: Posted by Scott Leff — Wed Jan 28, 2015 2:34 pm


Ideas and general discussion • Deduplication

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I understand the general industry application of deduplication as the proprietary data comparison methodology for reducing data storage and transfer for offsite/remote backups. I also realize that the syncback software is not made to do that as it operates with the os to exchange actual files and not the bits and bytes individually so standard deduplication is not available.

What I am interested in seeing is for Syncback to understand file moves. If I have a user move 10 Gigs of data (which could just mean something as simple as renaming a directory) Syncback will delete the data from the remote file store and then copy new data, which is actually exactly the same as the old data, back to the remote source. Is it possible for Syncback to recognize the "move" and just reorganize the remote data source. Even potentially in the case of a directory rename, to just rename the remote storage directory rather than deleting and recreating?

Statistics: Posted by harden — Wed Jan 28, 2015 2:38 pm


SyncBackPro (commercial) • SyncBackPro - Failed to copy from source errors

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I'm trying to backup from a local server to an FTP server, and getting the following errors (there are 20,000+ errors, these are just 2):

Error 1:

Failed to copy from Source : Expected another server reply(15) : 550 can't access file.<br><br><br><tt>R:200 Type set to I<br>L:PASV<br>R:227 Entering Passive Mode ([FTP server IP],218,213)<br>I:Opening data connection to [FTP server IP] Port: 56021<br>L:STOR FLD MBAS OU CONFIDENTIAL CAM D TAPE 1 031614_Selection sunday_GoPro.mxf<br>R:150 Opening data channel for file upload to server of "/FTP/Features_2014/2014 BASKETBALL ARCHIVE/2014_03_16_MBAS_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_FLDs/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_DAY_1/FLD MBAS OU CONFIDENTIAL CAM D TAPE 1 031614_Selection sunday_GoPro.mxf"<br>R:550 can't access file.<br>I:131072 bytes transferred. (2.01 MB/s) (62 ms)</tt>

I can verify that the file itself is fine, plays fine, I can copy it using regular Windows Explorer with no problems.


Error 2:

Failed to copy from Source : Cannot create FTP directory (/FTP/Features_2014/2014 BASKETBALL ARCHIVE/2014_03_16_MBAS_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_RAWs/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_CAM_A/DAY 1/FLD MBAS OU CONFIDENTIAL CAM A TAPE 1 031614/): Expected another server reply(15) : 550 CWD failed. "/FTP/Features_2014/2014 BASKETBALL ARCHIVE/2014_03_16_MBAS_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_RAWs/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_CAM_A/DAY 1/FLD MBAS OU CONFIDENTIAL CAM A TAPE 1 031614": directory not found.<br><br><br><tt>L:CWD /FTP/Features_2014/2014 BASKETBALL ARCHIVE/2014_03_16_MBAS_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_RAWs/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_CAM_A/DAY 1/<br>R:250 CWD successful. "/FTP/Features_2014/2014 BASKETBALL ARCHIVE/2014_03_16_MBAS_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_RAWs/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_CAM_A/DAY 1" is current directory.<br>L:PWD<br>R:257 "/FTP/Features_2014/2014 BASKETBALL ARCHIVE/2014_03_16_MBAS_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_RAWs/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_CAM_A/DAY 1" is current directory.<br>L:MKD /FTP/Features_2014/2014 BASKETBALL ARCHIVE/2014_03_16_MBAS_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_RAWs/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_CAM_A/DAY 1/FLD MBAS OU CONFIDENTIAL CAM A TAPE 1 031614<br>R:450 Internal error creating the directory.<br>L:CWD /FTP/Features_2014/2014 BASKETBALL ARCHIVE/2014_03_16_MBAS_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_RAWs/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_CAM_A/DAY 1/FLD MBAS OU CONFIDENTIAL CAM A TAPE 1 031614<br>R:550 CWD failed. "/FTP/Features_2014/2014 BASKETBALL ARCHIVE/2014_03_16_MBAS_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_RAWs/2014_03_16_MBAS_OKLAHOMA_CONFIDENTIAL_CAM_A/DAY 1/FLD MBAS OU CONFIDENTIAL CAM A TAPE 1 031614": directory not found.</tt>

I was thinking maybe the problem here is folder name length, but I'm not really sure. I'm using Filezilla FTP Server, if that helps.

Any help would be appreciated.

Statistics: Posted by Scott Leff — Wed Jan 28, 2015 3:04 pm


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