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SyncBackPro (commercial) • Re: Best practice to mirror/sync two hdd?

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Hi,

Can you please export (select the profile from SyncBackPro main-window > right click > select Export Profile from the pop-up menu) and send your profile configuration to support@2brightsparks.com to verify your settings?

Thank you.

Statistics: Posted by Swapna — Fri Feb 15, 2019 5:36 am



SyncBackFree (freeware) • Re: Need to delete files over 30 days old

SyncBackPro (commercial) • Options for skipping files that are open but not locked/in use?

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I have a couple apps that don't lock a file for read access when they are open, only write access. I've been running these directly from a Dropbox or OneDrive cache but occasionally the cloud sync engine will interfere with the app, I'm guessing it's because it suddenly can't write to it's open file handle because it's being synchronized to the cloud. I don't need these files to be copied immediately, in fact I'd rather run the profile every 15 minutes or so and just silently fail if the file is in use.

What are some options for skipping files that are open but not locked/in use?
- I've been copying the source file from the volume shadow snapshot, but I haven't been running it long enough to decide if this is the best option.
- I've tried setting the profile to ignore files that have been modified within the last XX minutes but I've still had problems, sometimes the app won't write to the file for a long time (like I'm at lunch and didn't close the app).
- I suppose I could run a custom script before the profile, and use something like handle.exe from sysinternals to check for the file being open.
- I've experimented with removing the Archive attribute on the source but that didn't seem to help.
- I could move these files to a separate folder & create a special profile but I'd rather not if there's another option.

Statistics: Posted by ProfileX — Sat Feb 16, 2019 6:32 pm


SyncBack Touch • Root folder inaccessible on Android using SBT 1.3.16

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I tried to modify my phone mirror profile using SBT 1.3.16 and SyncBack Pro 8.5.122.0 and I noticed I cannot access root folder of the Android device (Samsung S9+ running Android 9). The highest level folder I can see using "Source\Choose Directory" button is "\sdcard\" - when I click ".." in the dialog window I can't enter the root folder of the Android device to get to the SD card. I am sure it worked before...

Now when I enter path "\" as a source and click "Choose Directory" then what I see in the dialog window is "\sdcard" as well.

When I enter path "\storage\" as a source and click "Choose Directory" then I can see paths in a dialog window:
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..
68C1-9E35 <- this is my SD Card
emulated
enc_emulated
self

When I click 68C1-9E35 I can browse the SD Card.
When I click "emulated" or "self" I get "scan failed with error code 13".
When I click "enc_emulated" I get empty directory.
When I click ".." the window goes to the "\sdcard" directory and I can see my phone only...

Statistics: Posted by pawelb — Mon Feb 18, 2019 12:53 am


SyncBack Touch • Re: Root folder inaccessible on Android using SBT 1.3.16

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Hi,

New Android OS versions doesn't allow browsing the root folder of the device for external SD card path.

You can directly enter the SD card path under: Modify profile > Simple > SyncBack Touch path. Alternatively, you can enter \storage\ in the Touch path and click on browse button to access the contents of external SD card. Then select the sub-folder with the external SD card ID (e.g. \storage\68C1-9E35\) as the Touch path to backup files to/from your external SD card. In addition, if you want to write to an external SD card, you should grant access to SyncBack Touch application via Menu > Settings > Misc. > Enable SD Card button.

If you still receive errors, please generate/submit a support zip with debug logs of the profile run to support@2brightsparks.com for investigation. Full instructions for creating and submitting the support zip are given here:

https://help.2brightsparks.com/support/solutions/articles/43000335603

If your Zip is over 20MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.

Statistics: Posted by Swapna — Mon Feb 18, 2019 2:37 am


SyncBackSE (commercial) • Question about Versioning

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Hello there,

I am looking to upgrade Syncback, but I have a question about versioning. The main reason I am interested in versioning is to prevent a couple things.

- Accidental deletions that can be recovered
- In the unlikely scenario where a disgruntled employee decides to delete files off of our network drive. There is nothing crazy sensitive here, but I've seen people be petty before.

In the event of the latter situation happening and an employee decides to delete a parent folder that has a ton of child folders, is the process to recover relatively simple? I see the option of how the versioning is done - create a hidden folder, etc, but this seems like it would be a very tedious process to recover if this happened?

Thank you.

Statistics: Posted by patbateman — Mon Feb 18, 2019 6:16 pm


SyncBackFree (freeware) • How to exclude files and folders in a save ?

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Hello everybody,

First of all thanks a lot for releasing such a good software (for free) and keeping it updated so frequently!

My question is a follow: I am saving files between two external hard drives and I have an error message which concerns files that, I assume, should not be in the list… but I am not sure on how to proceed to remove them safely.

In fact I tried first to remove them from the source drive, but they are protected files and I Don't know how to proceed. Maybe it will be easier to ignore them in the copy (one is a file and the other one a folder), but again I would need your advise on what's the best to do and how to proceed...

The errors :
J:\$RECYCLE.BIN\S-1-5-21-240800438-3771388862-1310031568-1001\ Echec de l'examen (5): Accès refusé
J:\System Volume Information\ Echec de l'examen (5): Accès refusé

Thank you
Guy.

Statistics: Posted by Guy77 — Mon Feb 18, 2019 7:45 pm


SyncBackPro (commercial) • Re: fastback up - DB location


SyncBackFree (freeware) • Re: How to exclude files and folders in a save ?

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Hi,

You can simply deselect the file/folder you want to ignore from: Modify Profile > Simple > Choose sub-directories and files settings page. Alternatively, you can add exclusion filters to exclude a file/folder from your backup selections under: Modify profile > Simple > Change Filter settings page. Please read the Help file for more details on exclusion filters. With Change Filter settings page opened, press F1 to open the contextual help.

Thank you.

Statistics: Posted by Swapna — Tue Feb 19, 2019 12:30 am


SyncBackPro (commercial) • Re: Options for skipping files that are open but not locked/in use?

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Bump :)
I can't get this to behave the way I want, I think I'll open a support ticket.

Statistics: Posted by ProfileX — Tue Feb 19, 2019 10:28 pm


SyncBackFree (freeware) • Can't backup teamviewer file : rolloutfile.tv13

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Hi,

I am using windows 10 64 bit, And Syncback Free can't backup a specific Teamviewer file called rolloutfile.tv13
I can copy it via file explorer.
I am the system admin of the computer.
Help will be appreciated.

Thank you

Statistics: Posted by fish72 — Wed Feb 20, 2019 2:27 am


SyncBackSE (commercial) • Compare only on filename

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I am using an email program that exports each email stored in the email database as an .eml file. Every time I export, the older emails get exported with the same filename as before but with a new date of creation. I want to back up only files that are not in the destination, but because the creation date has changed then all files are backed up. This is not a tragedy but prolongs the backup. I have tried messing with the profile but so far no luck. Can one do a compare based only on the filename? If so, how? (I guess one could also compare only the content, if that would work better.) Thanks.

Statistics: Posted by MDA1 — Wed Feb 20, 2019 3:38 am


SyncBackFree (freeware) • Re: Where are store the parameters

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Nobody can help me ?

Statistics: Posted by sats — Wed Feb 20, 2019 1:35 pm


SyncBackFree (freeware) • Re: Can't backup teamviewer file : rolloutfile.tv13

SyncBackSE (commercial) • Re: Compare only on filename

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Hi,

We have answered via your parallel support ticket.

Thank you.

Statistics: Posted by Swapna — Fri Feb 22, 2019 5:58 am



SyncBackPro (commercial) • Re: Profile status in main window

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I've had to resort to this forum to discover the significance of a profile showing in italics.
Hopefully that will find its way into the online help.

Statistics: Posted by Swifty — Sun Feb 24, 2019 7:21 am


SyncBackPro (commercial) • Error - Exception: EldOSSLUnderlyingCryptoError

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When I try to connect to my S3 compatible (minio) service, I get the following error message:

CODE:

Error (SyncBackPro V8)Exception: EldOSSLUnderlyingCryptoError.Errorconnecting with SSL.error:1409442E:SSL routines:ssl3_read_bytes:tlsv1 alertprotocol version
Screenshot of error attached.

I can connect to this S3 instance without issue with mino client, ARQ backup, Iperius backup, S3 browser, etc.... without issue with the same settings.
snip.jpg

Statistics: Posted by ardie — Wed Feb 27, 2019 5:22 am


SyncBackPro (commercial) • Re: Error - Exception: EldOSSLUnderlyingCryptoError

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Hi,

Can you please change the 'Communication encryption to use' to 'TLS V1.2' under:

Modify > Expert > Cloud > Advanced page

and re-run the profile to see if it helps?

Thank you.

Statistics: Posted by Swapna — Wed Feb 27, 2019 11:54 am


SyncBackPro (commercial) • Syncback Pro - Only E-mail log when there's a delete

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I keep loosing files out of my Google Drive "Public" folder. I'm syncing my google drive to a 2nd folder.

I'm trying to get an E-mail'd log only when there's a "Deleted from Destination" item.

Any idea on how to do that/is it possible with V8 Pro?
2019-02-28 00_22_08-SyncBackPro V8 Log.png

Statistics: Posted by silversword — Thu Feb 28, 2019 5:25 am


SyncBackPro (commercial) • Re: Syncback Pro - Only E-mail log when there's a delete

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Hi,

Sorry, there is no option to get an email notification only when a file is deleted from destination. However, you can enable the options ‘Only send the email if an error occurs’ and ‘…or there are differences’ under:

Log > Advanced page

to receive a notification when there are differences between source and destination locations (i.e. when a new file is copied or deleted from destination)

Thank you.

Statistics: Posted by Swapna — Fri Mar 01, 2019 3:53 am


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