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SyncBackFree (freeware) • Re: Portable version of Syncback Free (NI)...

July 2, 2019, 4:35 pm
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SyncBackPro (commercial) • Re: Portable version of SyncBackPro 9

July 2, 2019, 4:37 pm
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hi
about the proversion is not updated to the last version v9.0.7.9 (64bit version)
thanks

Statistics: Posted by Giulia — Tue Jul 02, 2019 4:37 pm

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SyncBackPro (commercial) • Re: V9 Button Panel Issues

July 3, 2019, 1:03 am
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I have just download V9.0.7.9 as well fixing these issues it looks and feels so much better and much more consistent.

Thanks for all your efforts.

Andrew.

Statistics: Posted by ajs — Wed Jul 03, 2019 1:03 am

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SyncBackPro (commercial) • Syncback Pro not starting with windows

July 3, 2019, 8:00 am
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Hi,

on my Surface Go (Win 10 1809 x64) I can not get SyncBack Pro V8.6.7.6 (64bit) to start up with windows. The box under Global Settings is ticked but nothing happens. Any idea how I get it to start?

Oliver

Statistics: Posted by olidie — Wed Jul 03, 2019 8:00 am

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SyncBackPro (commercial) • Re: Syncback Pro not starting with windows

July 3, 2019, 8:24 am
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I forgot the following information: my windows account is a regular user with no admin rights. Everytime I start SB I have to enter the password. My desktop and laptop are both set up in a similar way (non admin user as regular account, admin account to install software and make changes to system) and they work as wanted / expected.

Statistics: Posted by olidie — Wed Jul 03, 2019 8:24 am

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SyncBackFree (freeware) • Backup operation without file

July 4, 2019, 12:53 pm
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Hello, I'm a new user and I greet all the forum members. I've installed new version of Syncbackfree (9.0.7.10) and I have troubles with a new profile. Wheh I launch the backup operation that does not find new files the program opens window without files but asks to continue the backup operation,as if it had new files. Often a Windows Notification appears which says that the profile must be checked but all seems to be in order.

Statistics: Posted by Mart — Thu Jul 04, 2019 12:53 pm

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SyncBackPro (commercial) • api sync dropbox

July 4, 2019, 10:23 pm
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i have a problem with a dropbox business backup.
the delta api not working,
they worked for the first time then I had to disable and do a file scan by file. receiving the complete file list does not work. any solution?

Statistics: Posted by masay — Thu Jul 04, 2019 10:23 pm

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SyncBackPro (commercial) • Re: api sync dropbox

July 4, 2019, 10:27 pm
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Hi,

Please submit a support ticket by using the Contact Support in the link below and attach the support zip to the contact form.
https://help.2brightsparks.com/support/solutions/articles/43000335603

If your Zip is over 30MB then contact us for alternate instructions advising the actual size.

Do not post (nor links to) Support Zips on this open forum.

Thanks,
Kostas
[2bs]

Statistics: Posted by Kostas — Thu Jul 04, 2019 10:27 pm

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SyncBackFree (freeware) • Re: Backup operation without file

July 5, 2019, 5:40 am
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Hi,
When I launch the backup operation that does not find new files the program opens window without files but asks to continue the backup operation as if it had new files
You can enable the option ‘Do not show the Differences screen if it is empty’ under:
Modify profile > Expert > Compare Options settings page

to skip the Differences Window when there are no files to display. Please read the help file > Compare Options settings page for more details about this option.
Often a Windows Notification appears which says that the profile must be checked but all seems to be in order
The details about Windows notification are discussed here:
https://www.2brightsparks.com/bb/viewtopic.php?t=13287&p=50102#p50106

To switch off the notification:
Modify profile > Notify settings > un-tick the checkbox "Display a notification when a profile prompts"

You can also turn off this option for all profiles under:
Modify profile > Notify settings > tick the checkbox ‘Disable profile prompt notifications for ALL profiles or from the main burger menu > Global Settings > Easy > Disable profile prompt notifications for ALL profiles.

Thank you.

Statistics: Posted by Swapna — Fri Jul 05, 2019 5:40 am

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SyncBackFree (freeware) • Re: The number of files and folders backed up when I Mirror my hard drive don't match the source.

July 9, 2019, 4:58 am
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OMG PLEASE HELP...

After trying to figure out exactly what's going on, I've come to realize that there are jpg files inside of folders that can't be seen. I'm not sure if jpg files are the only type of files with such an issue (gosh I really hope so). Yes, I am showing hidden files/folder/drives, they're not hidden, but I still can't see them when I go into the folder. For instance, even thought hidden files/folder/drives are set to be shown, I will only actually see 16 flac files inside a folder, while the properties of the folder will say that there are 21 files in there.

When I go to SyncBack, "modify" the profile, then click on "choose sub-directories and files", the files I can't otherwise see can then be seen in the list. I include them in the mirroring, running the profile, and the destination's properties end up showing that the unseen files have been copied over, but ultimately, they're still unseen. You follow so far?

Anyhow, if before running through the profile, that is, before actually clicking on "continue run", I sift through the files it wants to copy over, I am able to right-click the file and select "open". The file opens up with my jpg viewer and I'm then able to "save it as", finally making it a file that can be seen. When I try to click and drag the file over into the folder where the unseen version of it is located, it then says that there's already a file with that name in there. I replace it and it can then be seen.

I can't be bothered with going through such a process to be able to make the files seen. There's just way too many folders (not to mention, files) in which this could be going on and trying to narrow it down like this is just unrealistic. I'd hate to set the filter to delete all jpg files (that is possible, right?). Is there some way to make such unseen files show themselves without having to go through such a process, manually working each one individually?

What other forums could I ask such a question? I realize this might not really be an issue with SyncBack itself, although, it sure helped me realize what was going on.

Statistics: Posted by markfleener — Tue Jul 09, 2019 4:58 am

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SyncBackFree (freeware) • Why would the mirror of a file not be identical?

July 9, 2019, 7:33 am
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SyncBackFree (freeware) • Re: Why would the mirror of a file not be identical?

July 9, 2019, 1:51 pm
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Look at the permissions on each file. Properties, Security, check who has and what the permissions are. Moving files or copying files handle permissions differently in Win 10.

Statistics: Posted by mmullins_98 — Tue Jul 09, 2019 1:51 pm

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Ideas and general discussion • Re: Link to this Support Forum

July 11, 2019, 9:16 am
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I can't get rid of the impression that this forum is being downgraded in order to get more customers to buy the SyncBack Upgrade Assurance.

A forum is a great way to build a knowledge base with answers to questions that pop up more or less often. Solving problems solely with Support Tickets is helping one person but is of no benefit for other users that might encounter the same problem at another point in time. This also means potentially more work for your support team.

Sure other users can help users but this is imho not working too well in this forum. My last two questions in the forum did not receive any answers. An answer by the support team to e.g. this one https://www.2brightsparks.com/bb/viewtopic.php?f=15&t=13831 would have been a short and permanent information not just for me but for other users being confronted by the same issue. I am using a another software that is supported by a great forum. The developer team is very active and anxious to help users. Whenever I read about this software on the web their forum is being mentioned as a major major selling point.

I am a single user of you really great and powerful software, bought the V9 upgrade without any need just to support, but am now being more or less left alone with possibly small and simple problems as I do not have the funds and urge to additionally buy the the U.A. since I am simple not a company that can write it off.

Oliver

Statistics: Posted by olidie — Thu Jul 11, 2019 9:16 am

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Ideas and general discussion • Need a friendly but powerful backup app

July 10, 2019, 8:26 am
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I'm switching a file server from Windows to Ubuntu. I've been using SyncBack SE for backups and I would like something very similar for Ubuntu. (BTW, I installed gnome on my file server because I'm not an admin - just a home user.)

I heard about Flyback, but I didn't try it yet. Is that the best GUI backup app for Ubuntu?

I want something that supports versioning of files and that stores the backed up files in their original (uncompressed) condition. I also want to be able to select which files are backed up via the GUI.

SyncBack SE has a nice feature that lets you choose whether all new files in a location included in the backup or excluded. I'd like this functionality in a Ubuntu app too.

Thanks for any suggestions or pointers to other threads.

Statistics: Posted by staak — Wed Jul 10, 2019 8:26 am

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SyncBackFree (freeware) • Unable to create schedule when signing onto Windows using smartcard

July 11, 2019, 10:53 pm
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I need to sign in to my computer using a smartcard, however when I try to create a profile schedule in SyncBackFree, it asks for a user password, which I don't have. If I leave it blank and hit OK, it gives an error indicating "Smartcard logon is required and was not used." If I enter my smartcard pin as the password, it still gives the same error.

Is there someway to create a schedule when the only way I can login to my computer is with a smartcard?

Statistics: Posted by jrenfree — Thu Jul 11, 2019 10:53 pm

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SyncBackPro (commercial) • Make "When all profiles end" feature permanent

July 12, 2019, 2:53 am
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How to make "When all profiles end" > Exit permanent.

It resets every time I re-run the program.

Statistics: Posted by Mr.X — Fri Jul 12, 2019 2:53 am

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SyncBackFree (freeware) • Re: Unable to create schedule when signing onto Windows using smartcard

July 12, 2019, 5:17 am
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SyncBackPro (commercial) • Re: Make "When all profiles end" feature permanent

July 12, 2019, 5:19 am
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Hi,

Sorry, not supported. However, I will forward your request to our development department for their consideration.

Thank you.

Statistics: Posted by Swapna — Fri Jul 12, 2019 5:19 am

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SyncBackFree (freeware) • Network Failure

July 12, 2019, 11:51 am
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I recently set up a backup on SynchBackFree (latest version) and was backing up most of a drive on my PC to a 2nd PC on my network to a drive that I had shared as "d". The backups ran for a week or so with no problems (as part of a group of 6 backups). Then one morning I got a network failure error and after checking back on the second PC and rebooting I still had the network error. I went back to the 2nd PC and added the same drive as a share with a new name ('d1') and ran the job manually with no problems. Last night on the scheduled run, it failed again with a network failure.

Any thoughts? Delete the job and re-enter a new one? Check the task scheduler? I have never entered a username a[and password to my knowledge.

I've used this program for a number of years and this is the 1st issue I've ever had. Great software.

Cordially

Al Guden

Statistics: Posted by aguden — Fri Jul 12, 2019 11:51 am

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SyncBackFree (freeware) • Re: Network Failure

July 12, 2019, 12:29 pm
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A few things:

1. When I ran the 'test network', I got invalid password error.

2. When I edited the group I noted that the time of last run was about midnight (an old time) rather than 9:00 pm.

3. I checked the task scheduler and there were 2 items for the 2brightSparks with different names for the PC.

3. I removed the scheduled time from the group.

4. I went to the task scheduler and now there was only one item - the old midnight one. I deleted it along with the 2 diretories.

5. I went back to the group and rescheduled it with a correct windows loging and password and all looks good? Testing tonight at 9:00 pm

Evidently the name of my PC was changed between the time that group was scheduled long ago and when I recently checged it to 9:00 recently. With the name change, something got confused but I feel like I am out of the woods.

Statistics: Posted by aguden — Fri Jul 12, 2019 12:29 pm

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