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Why do group profiles intermittently kick out profiles

June 3, 2013, 1:02 am
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We have been running syncback for some time now on a variety of XP machines but they all have the same issue. If I add FTP profiles or profiles that simply transfer files from folder to folder on the same server you can be certain that after running the group profile on a schedule for, at times , just an hour one or more profiles will have been ejected from the group profile list....why is this so?

cheers
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Re: Why do group profiles intermittently kick out profiles

June 3, 2013, 1:44 am
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Hi

They don't do so spontaneously (no such code exists, except the code that supports manual editing, complete with 'Are you sure?' prompts). For example, there's no code to handle doing so via command-line (you could delete the Group, or delete the individual profile (altogether) that way, but not the link/pointer inside the Group to the actual profile: that can only be done manually)

I can only think you are somehow getting corruption of the INI file that represents the Group (and contains a list of member profile names as links)
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Re: move files on the ftp-server, not delete and upload agai

June 3, 2013, 1:53 am
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You can only set a SmartSync profile to detect moved files, because only a SmartSync profile (after run-1) has the requisite state-databases on each side to try and figure out potential move-candidates. The process also requires hashing the files (using XCRC on an FTP server), which your server may not support (very many FTP servers do not). This hashing (content-comparison) is to try to ensure the two files' contents are exactly the same between the new location on Left/Source and the old location on Right/Destination. (It therefore follows that it absolutely will not work for files that have been moved and also edited, because their contents obviously will be different, so this check will fail)

Note that SmartSync relies on the FTP server storing the attributes of the files so that they match the corresponding local files exactly. Many do not. Check out our Knowledge Base (also, the Help, and this forum) on potential problems with FTP.
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Re: "Stupid" / easy Question. (I hope..)

June 3, 2013, 2:03 am
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Hi

You can back up multiple paths, yes, by specifying as your Source 'one level higher' than the multiple paths. But not multiple drives (the Pro version can do so by using scripting* to select from AllDrives but not the SE version). The highest level you can specify in SE is a single drive-letter.

In either case, you would specify a 'higher' level than the split paths you want, and then use the Choose... dialog on the Simple settings page to select the parts you want and/or de-select the parts you don't.


* the AllDrives script will insert a drive-specifer folder in the paths, e.g.

\C\Documents\...
\D\Videos\

(and so on) so that the profile can work out which drive they came from should you want to Restore them. You thus cannot use it to 'merge' data from different drives to a common Destination. (We can't actually stop you doing that using multiple profiles, but bear in mind that any such profile would likely - if set to Restore from a 'joint' location - copy back stuff it hadn't backed up itself to a location some of the files did not come from in the first place)
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Re: Unreliable Logon for Synchronize

June 3, 2013, 2:10 am
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Check your Scheduled Task(s) to make sure you do not have the setting 'Do not store password...' selected. That can create havoc with Scheduled Tasks that try to access networked resources.

Otherwise, nothing springs to mind, except that you have flaky networking, and/or a Windows Task Scheduler that is corrupting credential information.

Bear in mind tens of thousands of people are using it to connect to networked resources fine (it's only people with problems that post...).

Note that it's not SBF that logs on to your system on a Schedule - the Windows Scheduled Task does.
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Delete older files on Source and then mirror

June 3, 2013, 3:29 am
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Hello!

I need to delete on Source files older than one week and then to mirror rest of the files.
The Source is a share, Destination is on a local disk.

How should I do this with SB PRO?

Greetings

Jacek
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Re: Delete older files on Source and then mirror

June 3, 2013, 5:50 am
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Hi

That's not possible with a single profile, but you can achieve it with a housekeeping profile and a Mirror profile run 'in tandem'.

Set your housekeeping profile to the same Source and to a dummy Destination that is an empty folder (and keep it that way). Set the profile to delete files on Source that are not in the Destination. Set the other Decisions to Skip. Set the options on

Modify > Expert > Compare Options > Date & Time

to Ignore files LastModified less than 7 days ago (or even 168 hours ago, if you want finer-grained control: see the contextual Help on the Date & Time page for the rounding that is used). Run this profile to flush old files (the files you did not tell it to Ignore) from Source. Note that you should absolutely monitor it until you are satisfied it is acting on the correct files. Use at your own risk.

Then just create and use a standard Mirror (Right) profile to copy the slimmed-down file-set from common Source to the Destination.

You can create a Group, put the two profiles in it (probably in the order listed above) and then run the Group as a single entity.
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Move Files regardless of destination (always overwrite)

June 3, 2013, 9:51 am
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I have a directory that files are coming in via FTP (Directory: Incoming). I have SynBackSE setup to Move the files to another directory (Directory: Moved).

The problem I'm having is that SyncBack is seeing the files on the Destination (D: Moved) as Identical and is skipping the files. I need for it to overwrite the files on the Destination (D: Moved), then Delete them from the Source (D: Incoming).

Here are the Decisions - Files:
Area 1: Source overwrites Destination always (backup)
[checked] Move the file instead of copying it
Area 2: Move file to Destination
Area 3: Do nothing, skip the file
Area 4: Rename file on Destination and copy properties to Destination
I've various settings here and no change.

Any help would really be appreciated.
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Re: Move Files regardless of destination (always overwrite)

June 3, 2013, 10:23 am
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Hi

There's no setting to force a profile to overwrite a file on one side with a file on the other if how you have the profile set to compare the two sides delivers identical results (e.g. LastModified = same). The setting you quote ("Source overwrites Destination always") only applies if the files exist on both sides and are different).

The only thing you could do is flush the Destination first (completely) before scanning (which is possible - see Copy/Delete > Advanced: use at your own risk)

But if that would suffice (you do not actually need the files to stay on Destination), not sure why you need to Move them from Source in the first place (that is, why Copy to Dest first? Why not just delete them from Source?). I guess there is a reason (or you wouldn't be transmitting them there in the first place), but not sure what it is. In any case, there's no blind-copying. You'd need to remove such matching files on the Destination first. (or, render them 'non-matching', but not sure how you'd achieve that)
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Re: Log in to create schedule

June 3, 2013, 1:29 pm
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OK, I finally was able to change my Windows password. Created a task in Task Scheduler without a password prompt. Created two schedules in SB Se 6 by entering my Windows password. That's the good news. Later that day I created a new profile in SE and attempted to create a schedule. Yup, 'attempted.' On every attempt I got a popup of incorrect password or "Access denied." Have tried it 10-15 times now with the password that worked earlier.

I went back to Task Manager and created a scheduled task with no password prompt. What have I learned/missed?
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SyncBackPro v6.4.3.8: issue with Amazon S3 and single ZIP

June 3, 2013, 1:38 pm
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Hello,

My jobs defined to archive data on Amazon S3 in a single ZIP file do not work anymore (I think since the update from version 6.3.x to version 6.4.x).

Jobs fail with the following error message:
Log Report: Errors and Warnings
Critical Error Failed to prepare Amazon S3 : The drive \: does not exist!
This error happens in the beginning, after 4 failed attempts to prepare Amazon S3.

This error arises as soon as I check the option "Put all the files into a single compressed file". If I disable this option, the job runs perfectly.
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Re: Unreliable Logon for Synchronize

June 3, 2013, 5:28 pm
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Well, this is interesting. Inside SBF, "Run only with user is logged on" is unchecked, and, "Run whether user is logged on or not" and "Do not store passwork....." are both checked. However, inside Task Scheduler, in the dedicated section under Task Scheduler Library | 2BrightSparks | SyncBackFree | [computer name]-[logon] it is exactly the opposite. I would expect that because SBF had to create this, because I sure didn't, my choices inside SBF would not get reversed. (Even if they were not correct.) How often does this happen? and why? None of those other thousands of computers had this happen?

Well, I guess playing with this will keep me occupied this evening. Stay tuned.
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Re: Why do group profiles intermittently kick out profiles

June 3, 2013, 5:37 pm
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Thanks, With regards to corrupt profiles being ejected from the Group profile or a corrupt profile, I would accept the notion that the code was written to remove these from the list but the profiles once ejected can be reinserted or rebuilt from scratch with the same result. These profiles running outside a group profile work flawlessly, only when they are inserted in a group profile does this occur. I even inserted these profiles in their own group profile then imported them into one group profile and the group profile containing just one profile was removed from the list.
I could also accept group profiles ejecting profiles which communicate to other servers for various reasons, but ejecting profiles which merely move files from folder to folder on the same server leads me to believe the issue lies in the group profile code.

I hope someone can solve this issue as I find the software quite bullet proof (with the exception of the group profile problem) but we rely heavily on grouping profiles for server synchronisation requirements in which group profiles plays a pivotal role. We have been looking at similar software which allows one source to multiple destinations as an alternative but I much prefer Syncback with a rock solid Group profile feature.

All the very best
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Re: Unreliable Logon for Synchronize

June 3, 2013, 6:27 pm
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OK. I went in to the Properties window for this particular SBF schedule in Windows Task Scheduler, and unchecked the "Do not store password ....", and now it works fine while logged off. Isn't this the backwards way of doing it? ... Invented by the employees of the richest guy in the USA?
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Re: "Stupid" / easy Question. (I hope..)

June 3, 2013, 7:28 pm
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Dave (as ALWAYS) Thanks for the reply....

So as I understand your reply... I can stack B/U's from a higher directory (path) on the SAME drive...("C") But if I want to BU directories from a different/another drive on that PC - I need another profile.. (Correct?) This is what I want to do! (BU a directory path from "C\xxxx\xxx" AND another path from "E\xxx\xxx) at the (same) time.

Your response indicates I need another profile set up this way then group them. (right?)

Thanks again...
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Re: Copying larger files to FTP not completing

June 3, 2013, 11:54 pm
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Hey Dave, thanks so much for the quick response. Straight onto it - I enabled the Safe Copy and have tested on my largest files with success. Keep up good work!!! thanks again TonyW
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Re: Delete older files on Source and then mirror

June 4, 2013, 2:22 am
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Hi!

I set two profiles and grouped them together as you advised. It seems it does the job! Thank you very much!

Jacek
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Re: Why do group profiles intermittently kick out profiles

June 4, 2013, 3:04 am
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As mentioned previously, no such code (except manual, with prompts), and seems to be only happening to you, thus we have to suspect 'external interference' of some kind. Maybe rogue AV? Stranger things have happened. Possibly something in the profile name (thus, in that line of the Group INI) that something scanning files' contents doesn't like? Whereas the same text in an actual file-name doesn't.

Note that a Group with only one profile in - where that profile 'disappears - will self-delete (the Group) on next load (program start) as part of the internal housekeeping. But that wouldn't cause the profile itself to disappear (it's reacting to the profile's disappearance, not causing it) and in any case only causes deletion of the empty Group itself.
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Re: "Stupid" / easy Question. (I hope..)

June 4, 2013, 3:12 am
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Yes (in SE). In Pro you could install/use the AllDrives script provided, but not in SE

Bear in mind you can create a Group, add the two (etc) profiles, then run (Schedule, etc) the Group as one object.
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Re: Log in to create schedule

June 4, 2013, 3:16 am
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Sounds like you have a faulty Windows Scheduler. It would probably need a Window re-install to try and fix it.
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