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Log in to create schedule

May 29, 2013, 8:47 am
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Have had SyncbackSE for years. Recently bought a Windows 8 PC and installed Syncback on it. Didn't work. When I try to create/modify a profile schedule I get "Enter your Windows Login . . ." I presume that means the password I use when opening Windows 8. apparently not. Syncback won't take it. Won't take a blank password. Syncback support told me to upgrade from V5 to V6. Did that a couple of hours ago (evaluation). Still get the password prompt when creating a schedule.

How do I either get Syncback to skip the password prompt (didn't have that in V5) or what password does it want? I have no interest in paying for V6 until I'm sure I can resolve the login prompt.
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Re: Log in to create schedule

May 29, 2013, 10:35 am
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If you're using SE why are you posting in the Free section?

It is the Window password it's asking for, it is Windows that requires it, and it is Windows that is rejecting it. (It may be doing so wrongly, but that's up to Windows). All our software is doing is passing on the request (from the Windows Task Scheduler) for your Windows password, passing back what you enter, then relaying any error message (or, closing, if none).

http://www.2brightsparks.com/help/index ... rticle=167
(note that Vista ref: Windows has been asking for passwords for Scheduled Tasks for years...)

Sounds to me as though you maybe have a fault in your Windows Task Scheduler (or, you really are entering the wrong password, CapsLock is on, etc)

Not sure what you mean about "Syncback support told me" as we have no record of any contact with you since 2011
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Re: Log in to create schedule

May 30, 2013, 9:16 am
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I certainly don't claim to be an expert but, just for kicks, I fired up my old Vista PC, opened Syncback, created a Profile and schedule. I wasn't asked for a password. This "no password required" is what I want.

Apparently, the password error is associated with Windows 8. I'm ABSOLUTELY CERTAIN I'm entering the right password.

As for Support, I'll backtrack. I do not know if I communicated with "Support" or not. Whoever I contacted told me, in order to get support for SB v6, I had to upgrade. Did that - evaluation.
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Re: Log in to create schedule

May 30, 2013, 10:10 am
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Dave Wilkins wrote:If you're using SE why are you posting in the Free section?

I'm still not 100% clear if you're using SE or not (bear in mind both Free & SE & Pro all exist in V6 and can be called "SB" for short)

And Vista (it's in a VM now - just checked) certainly asks me for a password when creating a Schedule, and so does Win7.

We connect to Windows Task Scheduler via a COM+ object (supplied with Windows). Windows requires the password, we ask you for it and pass it back. If it won't accept it, sounds like a fault with the Scheduler itself. Are you able to create a Schedule (maybe to run Notepad, as a test) manually?

lunis.j wrote:As for Support, I'll backtrack. I do not know if I communicated with "Support" or not. Whoever I contacted told me, in order to get support for SB v6, I had to upgrade. Did that - evaluation.

The point is I cannot trace any contact (regardless of 'department') between you and 2BS since 2011, possibly because I do not know where to look, and/or you may be using different user-names or emails. But I checked the obvious places...

But in any case, note how many Win8 users are not here making the same complaint? Which does suggest something specific to your PC, sorry.
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Re: Log in to create schedule

May 30, 2013, 12:14 pm
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SyncBackSE V6
Again, I can't argue since I'm not an expert. All I can tell you is I can (today) create a schedule for a SB v5 (Vista) schedule without a password prompt and do not remember ever being prompted for a password.

I did a quick search how to do a 'manula' schedule but failed. If you can provide a link, I'll try it.
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Log in to create schedule

May 29, 2013, 8:47 am
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Have had SyncbackSE for years. Recently bought a Windows 8 PC and installed Syncback on it. Didn't work. When I try to create/modify a profile schedule I get "Enter your Windows Login . . ." I presume that means the password I use when opening Windows 8. apparently not. Syncback won't take it. Won't take a blank password. Syncback support told me to upgrade from V5 to V6. Did that a couple of hours ago (evaluation). Still get the password prompt when creating a schedule.

How do I either get Syncback to skip the password prompt (didn't have that in V5) or what password does it want? I have no interest in paying for V6 until I'm sure I can resolve the login prompt.
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Re: Log in to create schedule

May 29, 2013, 10:35 am
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If you're using SE why are you posting in the Free section?

It is the Window password it's asking for, it is Windows that requires it, and it is Windows that is rejecting it. (It may be doing so wrongly, but that's up to Windows). All our software is doing is passing on the request (from the Windows Task Scheduler) for your Windows password, passing back what you enter, then relaying any error message (or, closing, if none).

http://www.2brightsparks.com/help/index ... rticle=167
(note that Vista ref: Windows has been asking for passwords for Scheduled Tasks for years...)

Sounds to me as though you maybe have a fault in your Windows Task Scheduler (or, you really are entering the wrong password, CapsLock is on, etc)

Not sure what you mean about "Syncback support told me" as we have no record of any contact with you since 2011
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Re: Log in to create schedule

May 30, 2013, 9:16 am
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I certainly don't claim to be an expert but, just for kicks, I fired up my old Vista PC, opened Syncback, created a Profile and schedule. I wasn't asked for a password. This "no password required" is what I want.

Apparently, the password error is associated with Windows 8. I'm ABSOLUTELY CERTAIN I'm entering the right password.

As for Support, I'll backtrack. I do not know if I communicated with "Support" or not. Whoever I contacted told me, in order to get support for SB v6, I had to upgrade. Did that - evaluation.
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Re: Log in to create schedule

May 30, 2013, 10:10 am
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Dave Wilkins wrote:If you're using SE why are you posting in the Free section?

I'm still not 100% clear if you're using SE or not (bear in mind both Free & SE & Pro all exist in V6 and can be called "SB" for short)

And Vista (it's in a VM now - just checked) certainly asks me for a password when creating a Schedule, and so does Win7.

We connect to Windows Task Scheduler via a COM+ object (supplied with Windows). Windows requires the password, we ask you for it and pass it back. If it won't accept it, sounds like a fault with the Scheduler itself. Are you able to create a Schedule (maybe to run Notepad, as a test) manually?

lunis.j wrote:As for Support, I'll backtrack. I do not know if I communicated with "Support" or not. Whoever I contacted told me, in order to get support for SB v6, I had to upgrade. Did that - evaluation.

The point is I cannot trace any contact (regardless of 'department') between you and 2BS since 2011, possibly because I do not know where to look, and/or you may be using different user-names or emails. But I checked the obvious places...

But in any case, note how many Win8 users are not here making the same complaint? Which does suggest something specific to your PC, sorry.
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Re: Log in to create schedule

May 30, 2013, 12:14 pm
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SyncBackSE V6
Again, I can't argue since I'm not an expert. All I can tell you is I can (today) create a schedule for a SB v5 (Vista) schedule without a password prompt and do not remember ever being prompted for a password.

I did a quick search how to do a 'manula' schedule but failed. If you can provide a link, I'll try it.
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Re: Log in to create schedule

May 31, 2013, 2:34 am
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Manually creating a Scheduled Task is a Windows issue. Windows Help?
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SyncBackPro v6.3.13.0 : no files or directory visible

May 31, 2013, 10:27 pm
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Hello,

I'm running Windows 7 Pro 32Bits with SyncBackPro v6.3.13.0 and I'm not able to select any directory to synchronize as in the windows there is no display of all the directories and files :
Image/URL]

Thanks for your help as SyncBackPro is useless if I can not select any directory to synchronize.

Best regards
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Re: SyncBackPro v6.3.13.0 : no files or directory visible

June 1, 2013, 2:43 am
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That is just the opening screen where you select whether the backups will be on your system or the cloud

Click on the OK button that will take you to the next part where you can select the directories etc.
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Slow copying over internet

June 1, 2013, 10:55 am
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I am doing offsite backups for my work. Currently I'm using SyncBack Pro on the client side(Windows 8). The server side is a synology diskstation. I am using SFTP to connect to it. If I download a file manually using FileZilla it downloads at my max download speeds about 1.8mbs but if I have SyncBack download it it will average out at about 300K/s

Any suggestions.


NOTE: I can install any server on the synology diskstation.
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Copying larger files to FTP not completing

June 1, 2013, 9:19 pm
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When copying larger files (eg 100MB) from local to FTP I have found that while the full file is copied, the copying process does not complete successfully. The file data will copy across and the file size on the FTP will reach the full file size of the original. However there is some sort of timeout or interruption and the file-copy will not complete. Syncback then does not update timedatestamp and it then restarts the file all over again. After the designated number of timeouts it ends the profile run. Therefore the profile runs successfully until it hits a larger file; but not huge. Error message below.

Failed to copy from Esys Data : Timeout(4) : 150 Accepted data connection


R:227 Entering Passive Mode (64,64,131,159,33,19)
I:Opening data connection to 64.64.131.159 Port: 8467
L:STOR Project Zero Monitoring Data.accdb
R:150 Accepted data connection
I:122421248 bytes transferred. (92.5 KB/s) (00:21:32)
I:Timeout (60s).
H:3
I:Client closed the connection.
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Re: Copying larger files to FTP not completing

June 2, 2013, 5:18 am
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Your 'transaction' does not include the expected acknowledgement

226 Transfer Complete

to signal successful receipt at the end of the transmission (this seems to be something that does happen on some FTP servers* with only larger files, but no idea why). An automated process like SB relies on that acknowledgement. But it should Resume on re-connection, unless your FTP server does not support the Resume function, or you have disabled Safe Copy in SBFree, which it sounds like you may have done. Our implementation of Resume relies on SafeCopy process to ensure we do not try to Resume on a live file which may potentially have changed in the meantime (whereas the copy under a temp name in SafeCopy is highly unlikely to have been modified by any other process)


* in theory it could also happen if a firewall or router switches off the command channel (because 'not used' for a while c/o the size of the file / longer transmission time). Hence the acknowledgement is sent, but never received.
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Re: Slow copying over internet

June 2, 2013, 5:28 am
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Could be the NAS is very slow to perform the rename-stage of our SafeCopy process, which won't help the overall throughput. Some NAS boxes are incredibly slow to do that rename-part. Naturally, FZ doesn't do SafeCopy. You can turn it off via

Modify > Expert > Copy/Delete > Advanced > 'Make safe copies...'

but see the contextual Help (press F1) on that page for why this may not be a good idea (also, more background). Note also that disabling SafeCopy will disable any Resume function (though your NAS may not support that anyway).

Also, SE/Pro (being general purpose backup software) are single-threaded over FTP. FileZilla (as a dedicated FTP client) can use multiple threads. That said, Pro can max out my 700 kbit/s upstream DSL bandwidth (there's a long waiting list for fibre here...) no problem, so there may be something else going on. Bear in mind there may be a firewall/AV rule in place that has an exception for FZ but not for Pro, hence extra monitoring/analysis for the latter, which can really slow down FTP traffic.

But there's no magic switch to 'speed up FTP' (if there was, it would be on by default, to avoid shooting ourselves in the foot...)
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move files on the ftp-server, not delete and upload again

June 2, 2013, 9:52 am
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Hello!

I want to backup my data to a ftp-server.
The data are still somewhat unsorted. the program is in a position to move files on the server?

How can I prevent the program deletes the files and upload again in the new folder?

Thank you
Sorry for my english
Martin
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Unreliable Logon for Synchronize

June 2, 2013, 6:10 pm
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The SBF logon for synchronization is unreliable. It works reliably for Simulate, Run in the SBF program, and with the Hot Key. But when scheduled to run when logged off the computer, it fails more often than not. I have a group with 3 profiles, for individual folders. For testing, I would set the Scheduler to 5 minutes in the future, and logoff the computer. Right now I am looking at the 3 Log files of the latest run. 1 Success and 2 Network Failures. This time both failures are because of an Invalid Username. Sometimes it is because of a bad Password. Sometimes both. I read your comment about the flaky MS network issues, so I tried to test thoroughly with numerous settings. I think I have a smoking gun right now.

Here are some possibly pertinent details:
SBF v. 6.4.3.0
LapTop running Win 7 Home Premium 64
DeskTop with Win 7 Pro 64 (both SP1)
Home network on modem/router. Laptop via wireless.
Folders for synchronizing listed in Homegroup on both, in the same accounts.
Logon & PW for computer same on both for accounts used for SBF profiles.
I tried giving it up to 30 seconds pause in the Misc. settings.
I tried including, or not, the logon parameters for the DeskTop in the Network setting.
Folders are on the same logical drive letter on both, and have same names.
This SBF running on LapTop. (It cannot be awakened from network.)

Is there anything else I can try?
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"Stupid" / easy Question. (I hope..)

June 2, 2013, 6:34 pm
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Hi..

This has just got to be a complete mental block. (Or I'm silly!)

All's working fine with my "profile" It's backing up as scheduled, to my backup media, with the correct "C" directory ("my documents") etc... (from the ONE directory path - ("my Documents")

My question is.. If I want to backup additional areas (as on ANOTHER drive (and/or) directory (IE: "E" - data etc.) OR another directory path on "C") do I need to create ANOTHER profile?? (and "group" them?) Seems a Profile can only do/backup 1 directory/file path) Or Am I missing something? - Simply stated -- Can I BU multiple paths in one profile??)

Thanks - as always....
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